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Booking, Cancellation and Privacy Policies
These policies explain how Holy Transport bookings, payments, cancellations and refunds work, and how we handle your personal data. They apply to every ride booked on WhatsApp, by phone, by email or through our website.
Last updated: 19 October 2026
Fixed fare per car
confirmed on WhatsApp before you travel
Deposit, then pay after
the rest goes to your driver after the ride
Free cancellation
up to 12 hours before pickup
Your data stays private
used only to arrange your ride
Booking and Payment
A booking is confirmed when we send you the fixed fare and your driver’s details on WhatsApp, and you pay the deposit.
Fixed fares
Our fares are fixed per vehicle, not per person, and published on our Umrah taxi prices page. The fare we confirm on WhatsApp is the fare you pay. Fares can change in Ramadan and Hajj season, so the confirmed fare is the one that counts.
Deposit
You pay a small deposit to confirm your booking. We send you the payment details on WhatsApp.
Paying the rest
You pay the rest of the fare to your driver after the ride, in cash or by card.
What we need from you
Your route, date and pickup time, flight number and terminal for airport pickups, hotel name or address, number of passengers, number of large bags, and your visa type for Jeddah Airport arrivals. Fares depend on these details, so please tell us if any of them change.
Cancellation and Changes
You can cancel free of charge up to 12 hours before your pickup time, by WhatsApp message to +966 54 234 4202.
Cancelling 12 hours or more before pickup
Your cancellation is free, and we refund your deposit in full.
Cancelling less than 12 hours before pickup
Your driver and vehicle are already reserved for you, so the deposit is not refunded.
Changing your booking
You can change your date, pickup time, hotel or vehicle by WhatsApp message. We confirm the change and any new fare in writing. Changes are free when a driver and vehicle are available.
If we cancel
If Holy Transport cannot provide your ride, we tell you as early as possible, and refund your deposit in full or arrange another vehicle, as you prefer.
Refunds
Refunds cover the deposit you paid in advance, because the rest of the fare is paid to your driver only after the ride.
When you get a refund
When you cancel 12 hours or more before pickup, or when Holy Transport cancels your ride.
How you are refunded
We refund the deposit to the account or method you paid with. Send your booking details on WhatsApp, and we confirm when the refund is sent.
How long it takes
We send refunds within 7 days of the cancellation. Your bank may take a few more days to show it.
On the Day of Your Ride
These rules help your driver find you on time and keep your fare fixed.
Flight delays
We track your flight and move your pickup time if it lands early or late, at no extra cost.
Waiting time
Waiting is free for a set time after your flight lands, or after the agreed pickup time at your hotel. Longer waiting is agreed with you on WhatsApp.
No-shows
If you do not come to the pickup point and we cannot reach you by phone or WhatsApp, your driver may leave after the waiting time, and the deposit is not refunded.
Passengers and luggage
Each vehicle carries a set number of passengers and large bags, shown on our fleet page. Every passenger, including children, needs a seat. If your group or luggage does not fit the vehicle you booked, we offer a larger vehicle at its fixed fare.
Stops on the way
Prayer and rest stops on trips between cities, and the miqat stop from Madinah to Makkah, are included. Other stops can be agreed with your driver.
Lost items
Tell us on WhatsApp as soon as you notice something is missing. We check the vehicle and help you get it back.
Privacy Policy
Holy Transport collects only the personal data needed to arrange your ride, and handles it in line with Saudi Arabia’s Personal Data Protection Law (PDPL).
What we collect
Your name, phone or WhatsApp number, email address, flight details, pickup and drop-off addresses, number of passengers and bags, and visa type, when you send them to us on WhatsApp, by phone, by email or through our website form.
How we use it
To confirm your booking and fare, assign your driver, track your flight, contact you about your ride, and answer your questions. We do not sell your data.
Who we share it with
Your driver receives your name, phone number, flight and pickup details, so they can meet you. We share data with authorities only when the law requires it.
Website and cookies
Our website uses cookies to work properly and to help us understand how visitors use it, and may use advertising cookies to measure our ads. You can block cookies in your browser settings.
How long we keep it
We keep booking details for as long as we need them to provide the service and to meet legal and accounting rules, and then delete them.
Your rights
You can ask to see, correct or delete your personal data at any time, by email at info@holytransport.com or on WhatsApp at +966 54 234 4202.
Terms of Service
By booking with Holy Transport, you agree to these policies.
Our service
Holy Transport provides private transport with a driver between Jeddah, Makkah, Madinah and nearby sites, at the fixed fare confirmed for your booking.
Your responsibilities
Give us accurate booking details, be at the agreed pickup point on time, and follow your driver’s safety instructions, including wearing seat belts.
Travel documents
You are responsible for your own visa, permits and travel documents, including any Nusuk permits for Umrah or for visiting the Rawdah.
Delays outside our control
We are not responsible for delays caused by traffic, road closures near the Haram, weather, security checks or flight changes, but we do our best to get you there on time.
Changes to these policies
We may update these policies. The version on this page, with its last-updated date, is the one that applies.
Questions about these policies? Contact us on WhatsApp, call +966 54 234 4202 or email info@holytransport.com. See our contact page for our office address.
Questions About Your Booking?
Message us on WhatsApp, in Urdu or English, 24 hours a day.
HOLY
TRANSPORT
Umrah taxi and pilgrim transport in Makkah since [year]
Registered in Saudi Arabia: CR · TGA · Nusuk
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Routes
Contact
Building 5125, opposite Makkah General Prison, near Hajj Street, Ash Shuhada, Makkah
+966 54 234 4202 (call and WhatsApp)
info@holytransport.com
Open 24 hours, 7 days
+966 54 234 4202 (call and WhatsApp)
info@holytransport.com
Open 24 hours, 7 days
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